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Avaya Call Center |
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The Avaya call centers provide a total solution for customer sales and service needs and are built on proven and innovative automatic call distribution (ACD) Distribution (ACD) technology. It offers a suite of call routing and resource selection capabilities designed to help agents handle calls more effectively and to boost the overall level of the call center's productivity. |
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What's new with this release |
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Avaya call center 3.1 is a minor enhancement release that builds on the IP Contact Center enablement delivered in the call center 3.0. It continues to provide functionality for customers who are consolidating their call centers as they move to an IP Infrastructure by expanding capacities for call vectors and classes of Restrictions. Other improvements include additional privacy measures and management of new agents options. It also supports the latest server and gateway platforms being delivered in Communication Manager 3.1. |
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Business Benefits |
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Delivers more consistent, personalized customer service by matching skills with caller needs. |
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Provides enormous flexibility in routing decisions. |
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Reduces costs while increasing efficiency and effectiveness by supporting agent specialization and consolidation. |
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Supports branch office and distributed enterprise model for contact centers. |
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Provides routing capabilities across locations to enhance survivability options. |
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Features |
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Location Preference Distribution |
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Advanced Segmentation |
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Vectoring Enhancements |
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ACD Options by Agents |
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Locally Sourced Music and Announcements |
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